Home Direct Shipping

Ratings and customer reviews have always played an important role for businesses. They let potential customers know how other people feel about a business’ services and it gives businesses a unique chance to improve their practices to better suit customer needs. Large businesses like Home Direct see ratings as the best way to gauge how the general public perceives their business. The Internet has given countless individuals an open forum to communicate their thoughts and ideas, opinions about businesses can be found in almost every news story, social media post, and forum discussion. The internet can be a great learning tool, but not all of the information found on it can be trusted as valid, especially if it’s a customer rating or review of a business.

Ratings and review websites can be helpful for learning about a business’ true practices, but occasionally bad reviews can be based on a misunderstood and bad experience. When shipping companies make late deliveries, it could be because the business they’re shipping for neglected to give them goods in time. People making low Home Direct ratings because of late delivery times could be displeased with the wrong company. Home Direct USA is one of the largest shipping companies in the United States and it serves every zip code in the United States and every postal code in Canada, they wouldn’t have been able to get where they are today if they constantly delivered packages late. Before you start believing every negative review you see, take time to consider the facts about a business’ practices and make decisions on your own.

How to Get High Ratings

Homedirectratings.com was started to help customers and companies learn the importance of rating.  You already know that ratings are important for businesses, but what can a business do to get some good ratings from their customers?

Be Transparent

“Transparency” is the hot new professional term making its way through political and corporate social circles.  Transparency in both the business and political realm is generally defined as open and honest communications between customers/consumers/constituents and those in power.  For businesses transparency can be implemented on various levels.  A cashier counting change in front of a customer than setting the amount down and asking them to double check the amount is a small, but effective form of transparency for businesses.

If you want your business to become more transparent, start with your customer services techniques.  Train your customer service staff to honestly answer questions customers offer, not simply read a pre-determined response to them and consider their questions answered.  Also be sure to let your customers know about changes in product services or prices before they take place, nothing can upset a customer more than feeling like a business is purposely lying to them or hiding important information.  Information about refund/return policies, billing information, and warranties be clearly posted on your website.  If you have a brick and mortar store, post that information near the cash register or check-out line for ultimate customer visibility.

Put Customers First

Businesses occasionally make the mistake of catering to their needs instead of the needs of customers; they have strict no-return policies, have hours of operation during times customers commonly work, and have automated machines respond to customer problems.  Instead of picking the dates and times packages will be delivered, allow your customers to choose pricelessly when they want to receive their packages.  Be sure to train your delivery crews in proper customer service care.   They should consider customer needs and value customer satisfaction with each delivery, and be trained to handle any issues that could arise during the delivery process.

Protect Privacy

The Internet has allowed retailers and customers to sell and shop in ways never thought possible, and if current trends continue (it’s estimated that $226 billion dollars will be spent on goods sold by online retailers in 2012) online retail will become an even more substantial part of our economy.  It’s important for consumers to be careful with the information they use to shop online; credit card numbers, addresses, and other personal information could be stolen from insecure payment portals and used to commit fraud and other crimes.  Retailers have a responsibility to keep their customer’s private information safe, only use secure payment portals on your website and only allow your staff to have access to necessary customer information.